faqs

Our Products

All of our products are saged and blessed prior to shipping. Some are enhanced with the power of the full moon and others the new moon depending on the energy of the particular bag. We meditate on the card we pull for each bag and one that will be of aid to YOU. As such, we do not accept returns. If there is any problem with the item(s) in your bag, broken or damaged, please contact us and we will happily replace the items or the entire bag.

Returns

All of our products custom made for you. As such, we do not accept returns. If there is any problem with the item(s) in your bag, broken or damaged, please contact us and we will happily replace the items or the entire bag.

Shipping

All packages ship via USPS Priority Service. Postage rates are calculated at checkout.

Disclaimer

Magical spells and products should never take the place of professional services including but not limited to: medical, psychological, legal, financial and/or business.

Privacy Policy

Spellbound PTR, a partnership, maintains the website at https://thealchemyofmagic.com (the “Site”).
The Site, including all information and services available from this Site, is subject to the following Privacy Policy, as updated and amended from time to time (this “Privacy Policy”). This policy was instated June 10, 2018.

What information do we collect?

We collect information from the user (“you”) when registering or paying on the Site, as appropriate, you may be asked to enter your name or email address, physical address. You may however, visit the Site anonymously.
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience (your information helps us to better respond to your individual needs)
  • To improve service (your information helps us to more effectively respond to your customer service requests and support needs)
  • To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.
  • To send periodic emails. The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional Spellbound news, updates, related product or service information, etc. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you access your personal information.

Do we use cookies?

Yes

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating the Site, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce Site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third Party Links

Third-party links on this Site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
Spellbound uses WooCommerce and PayPal to process all payments through the online shop or to register and pay for Spellbound services. For more insight, you may also want to read each third party websites terms of services and privacy policy to understand how they collect and use your information.

Online Privacy Policy Only

This online privacy policy applies only to information collected through the Site and not to information collected offline.

Terms and Conditions

Please also see our Terms and Conditions establishing the use, disclaimers and limitation of the liability governing the use of the Site.

Changes to our Privacy Policy

Any modifications to this Privacy Policy will be posted to this web page, without any prior notice to you.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.
Spellbound, PTR
1310 Creekside Drive
Charlottesville, VA 22902
spellbound@thealchemyofmagic.com